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💰 Refund Policy

Effective Date: April 30, 2025


Thank you for choosing Hacienda Café. We take pride in providing quality service, premium ingredients, and memorable experiences. Please review our refund policy below for dine-in, takeout, delivery, and event-related purchases.

 

☕ Dine-In & Takeout Orders

  • All sales are final upon confirmation of order.

  • Refunds or replacements are only available if:

    • The item served was incorrect, incomplete, or not prepared as requested.

    • The item was not received within a reasonable time and after confirmation from our staff.

  • Claims must be reported immediately during your visit or upon receiving your takeout order.

  • Proof of purchase (order slip or receipt) is required for any adjustment or refund.

 

🚚 Delivery Orders

  • Orders made through delivery must be checked upon arrival.

  • Refunds or replacements may be issued for:

    • Missing or incorrect items.

    • Spoiled or compromised food quality upon delivery.

  • Any concerns must be reported upon/during delivery by contacting us directly at Viber: 0952.471.1599

  • We may request photos or proof to validate your concern.

 

🎉 Event Bookings & Seat Reservations

  • A non-refundable down payment is required to confirm bookings for private events.

  • For cancellations:

    • 2 weeks prior to the event: 100% of the down payment will be forfeited.

    • More than 2 weeks prior: Rebooking is allowed once within 60 days, subject to availability.

  • Seat reservations without a down payment may be canceled if the customer fails to arrive within 15 minutes of the reserved time.

 

💳 Payments & Cancellations

  • We accept cash, GCash, bank transfers, and selected credit/debit cards.

  • For cancellations of advance orders or paid reservations:

    • No refund will be given for change of mind after payment confirmation.

    • Any errors in processing (double payment, failed orders) will be reviewed and resolved within 3–5 business days.

 

📌 Final Notes

We strive to deliver the best possible experience at Hacienda Café. If you have any issues or concerns, please contact our customer support at:

📧 hdacafe@gmail.com
📱 0952.471.1599
📍 Pilar Hwy, Hinigaran, Negros Island

All refund requests will be handled on a case-by-case basis, with fairness and customer satisfaction in mind.

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