Terms & Conditions

📜 Hacienda Café – Terms & Conditions

Welcome to Hacienda Café! To ensure the best experience for all our customers, please take a moment to read our terms and conditions for orders, reservations, and event bookings.

☕ Dine-In Orders

Tables are available on a first-come, first-served basis unless reserved in advance.
Please be considerate of dining time limits during peak hours (max 1.5–2 hours).
Outside food and drinks are not allowed unless pre-approved for special occasions (e.g., birthday cakes).
Pets are allowed only in designated areas.

🛍️ Takeout & Pickup Orders

Orders may be placed via walk-in or phone during operational hours.
Standard preparation time is 15–25 minutes, depending on the volume of orders.
Please verify your order upon receipt. We are not liable for errors once items leave the premises.

🚚 Delivery Orders

Deliveries are available within a limited radius (subject to rider availability).
Minimum order amount may apply for deliveries.
Delivery fee is charged separately based on distance.
Please double-check your delivery address and contact number when ordering.

📅 Event Bookings & Party Reservations

A minimum of 2 weeks advance booking is required for event reservations.
A 50% non-refundable down payment is required to confirm any event or party reservation.
Balance must be settled at least 3 days before the event date.
Inclusions (e.g., lights, sounds, décor, giveaways, catering) depend on the selected package.
Outside suppliers (decorators, cakes, etc.) must be coordinated and approved in advance.
Changes to event details must be confirmed at least 5 days prior to the event.

📌 Online Seat Reservations

Available for groups and special gatherings.
Reserved seats will be held for 15 minutes beyond the agreed time; late arrivals may result in forfeiture.
Special setups (e.g., birthdays, surprises) must be arranged in advance and may incur additional fees.

💳 Payments & Refund Policy

We accept cash, GCash, bank transfers, credit card payments, and other selected cashless options.
Payment confirmation is required for all event bookings, deliveries, and online reservations.
For bank transfers or GCash payments, please send proof of transaction to our official contact within the same day.
Event down payments are non-refundable, but may be rescheduled once with at least 5 days’ notice.
For dine-in, takeout, or delivery errors, please notify us within the same day for immediate resolution.

⚠️ General Reminders

Customers are responsible for personal belongings.
Smoking and vaping are prohibited in all indoor areas.
We reserve the right to refuse service to anyone displaying disruptive or unsafe behavior.
Hacienda Café is not liable for delays due to natural causes or circumstances beyond our control (e.g., power interruptions, extreme weather).

📍 Thank you for choosing Hacienda Café — your nature-inspired space for food, family, and memories.